Frequently Asked Questions

Pricing

What does it cost to sell tickets on TicketFill?

We charge a small service fee for each ticket purchased. There is no upfront cost and no setup fees when selling tickets through TicketFill.

How much is the per-ticket service charge?

The per-ticket service charge is automatically generated for you when you setup your event, based on the event information that you submit. We believe our per-ticket charges are the lowest available. Please let us know if this is not the case and we will try to match it.

How do I pay the service fees?

When setting up your event, you can decide how much of the service fee the venue will pay for and how much the customer will pay for.

When do I receive payment for my event?

TicketFill mails your first payment (95% of revenues from your event) to you no more than 24 hours after the event date. The second payment (the remaining 5%) is held for 90 days.

Why do you hold part of my revenue?

We hold part of your revenue to protect us against fraudulent payments and charge-backs.

What about credit card charges?

There are no additional fees for credit card processing. All processing fees are bundled in with the service charge associated with your event.

What if I have a lot of events? Am I entitled to a discount?

Yes! We value high-volume customers and are amenable to discussing special pricing.

Do you have different pricing for conferences?

Since business conferences and related events carry lower risks, we are able to offer better pricing. Please contact us for details.

Do you have different pricing for academic events?

TicketFill was incubated in an academic setting, and we generally go out of our way to support academic events to express our gratitude! If you are interested in organizing an academic or academically-related event, please contact us to discuss pricing.

Event Setup

Some of the events have seating charts or multiple dates. How can I take advantage of that for my event?

TicketFill creates seating charts for “Professional Events” at your venue utilizing our proprietary Live Seating Chart Application. Customers select specific seats online. Please contact us so we can setup your chart. Don’t hesitate to let us know if you have other custom needs as well.

What is the difference between will-call and electronic ticket delivery?

The primary difference between will-call and electronic ticket delivery is whether you wish to issue tickets or not. In a will-call scenario, your customers are assigned confirmation numbers. The customers present their confirmation numbers to an attendant at your will-call window at your venue to pick up their tickets. After confirming their confirmation number against your registration list, which is available for printing from the “event management” section, you can provide them with a physical ticket.

Electronic tickets are actual tickets that your customer prints out on her printer. The ticket contains your customer’s name, confirmation number and barcode. You can check these tickets at the entrance to the event against your customer list, available for printing from the “event management” section.

Why is there a barcode on the electronic tickets?

If you have a large event, we can provide barcode scanners for ticket check-in. This speeds up the check-in process significantly. Please contact us to discuss pricing for this option.

Benefits

Why will I sell more tickets if I register my events on TicketFill?

TicketFill provides the highest quality of service to your customers. Your customers can easily purchase tickets to your events from home or work in less than 2 minutes, 24 hours a day. Customers value the ability to purchase limited-availability tickets ahead of time and at their own convenience, thus avoiding long ticket window lines and disappointment. And higher customer satisfaction leads to higher sales. Additionally, with Professional Events set up with our proprietary Live Seating Chart Application, customers can secure the specific seats they want in advance. Furthermore, TicketFill’s “Featured Events” section and regular newsletters serve as highly effective marketing tools which enable more people to learn about and attend your events.

How can TicketFill save me time?

Let TicketFill handle your ticket sales so that you can manage your event more efficiently. Time and labor previously spent on ticket requests by phone, fax, or at the window, can be reduced or allocated elsewhere.

How difficult is it to manage events on TicketFill?

TicketFill’s friendly design makes setting up and managing your events (setting prices, controlling sales, etc.) a simple process. Administration takes just a few minutes.

How can I check how many event tickets have been sold?

To access live sales statistics, visit the “event management” section at any time.

How can the personal customer information collected on TicketFill help me?

TicketFill sales generate valuable customer information which can assist you in customizing and evaluating your promotional activities. For example, we recommend using this information to distribute tailored newsletters about your upcoming events to new and recurrent customers.

Your Account

What if you forget your password?

If you can’t remember your password, click on “lost password” at the vendor login screen. Type in your e-mail address and you will automatically receive an e-mail from TicketFill including your password.

Where can I change the company’s contact information?

You can change your company’s contact information under “account info” in the vendor section.

Where can I change my password?

You can change your password under “agent management” in the vendor section.

Can I change pricing for my events at any time?

Yes! Change pricing for your event, or add or delete certain price classes (e.g.: children, adults, students, seniors, etc.) by choosing “event maintenance” in the vendor section at any time.

Contacting TicketFill

How can I contact TicketFill?

Should you have questions or comments for us, or if navigating our website still has you confused, please do not hesitate to contact us by e-mail or by phone. Our contact information is available under “contact us” in the vendor section.  

Event Cancellations

What is the TicketFill event cancellation policy?

To cancel your event, contact us immediately by phone or through the “contact us” form in the vendor section. You can reserve the option to issue refunds to your customers directly. Alternatively, you can issue a raindate. However, TicketFill is not responsible for these transactions. If you wish to issue a refund through TicketFill, we will refund 97% of total sales charges processed for your event. These refunds are issued directly to the customer’s credit card; no funds will be transferred to you. If there is an outstanding balance on the account, your company will be invoiced. Please check our seller’s policy for further information.